1. Check Your Internet Connection
- Ensure you have a stable internet connection.
For the best experience, we recommend:
- Minimum Speed: 20 Mbps
- For 8K Content: 50 Mbps or higher
Please check the speed here. - If your connection is slow, try restarting your router or connecting to a different network.
2. Update Your Apps and Devices
- Make sure your VR headset and any related software (e.g., DeoVR) are updated to the latest versions.
- Check the app store or official websites for updates.
- Restart your device after installing updates.
3. Check Compatibility
- Ensure your device is supported by SLR. Refer to the Supported Devices guide for details.
- If you are using WebXR, ensure your browser supports immersive VR playback.
4. Check extensions/modes
- In case you have some extensions/special modes, try turning them off.
If none of the steps work, reach out to our support team:
- Provide details about the issue, including your device, app version, and error messages.
- Include screenshots or videos if possible to help us assist you better.