If you no longer have access to the email address associated with your account, or if you are unable to change your email for any other reason, our support team can manually update your email address upon request.

1. Open the support request form.

2. Fill out the form with accurate information.

• Select Account Help in the Please choose your question below field
• Specify the email address currently linked to your account in the Your email address field
• Select Email change in the What can we help you with? field
• Enter your SLR username in the SLR account username field
• Specify the new email address you would like to link to your account in the Type in your new account email field
• Enter the transaction ID associated with your purchase in the Type in the transaction ID field. You can find this information in the purchase confirmation email sent to your email address. If the transaction ID is not available, please contact the payment service provider you used to make the purchase to obtain this information: Payment Service Provider Contact. 

In the screenshot below, you can find an example of a completed form.

3. You can describe your problem and provide additional information in the Description field. Also, you can attach additional files, such as a screenshot of your electronic purchase receipt, in the Attachments field.

4. After filling in all the necessary information, please click the Submit button. The support team will respond to your request as soon as possible.