If your payment has been declined or failed, here are steps you can take to resolve the issue:

• Try a different payment service provider (PSP)
  Your payment is routed automatically to the payment service provider that offers the best processing conditions for your transaction. If a payment attempt fails, you can retry it through a different provider:
  • On the payment error screen, click Try Again.
  • The system automatically routes your next attempt to an alternative PSP.

If your payment is still declined after switching providers, try the steps below.
 

• Contact your bank or PSP
  Reach out to your bank or payment provider for more details about why the transaction failed.
  Contact Epoch 
  Contact Verotel 
  Contact Segpay
  Contact Coingate
   

• Top up your SLR balance
  If direct payment fails, you can add funds to your SLR account balance and use them to complete your purchase. 

  

• Check your subscription status.
  If you’ve received a payment or order ID but your subscription hasn’t activated, submit the details to our support team.
  Include your payment/order ID and any relevant screenshots to help us resolve the issue quickly.

For further assistance, please contact our support team directly. We’re here to help!