Payments and Order IDs

When you make a payment on SLR, the transaction is processed through a Payment Service Provider (PSP). This means that SLR does not handle payments directly.

What happens after your payment?

Once your payment is completed, your Payment Service Provider will send you a confirmation email. This email typically includes:

• Your order or transaction details
• A unique order/transaction/merchant order ID (the exact name may vary depending on the provider)

Order/transaction/merchant order ID contains only numbers.

Why is the order/transaction ID important?

If you need to contact our support team, please include your order/transaction ID in your message. This helps us locate your payment quickly and assist you more efficiently.

Can’t find your order/transaction ID?

Your order/transaction ID is issued and stored by your Payment Service Provider. 

If you can’t find it:

• Check your email inbox (including spam/junk folders) for the payment confirmation
• Contact your Payment Service Provider directly for assistance