If you're experiencing streaming or playback issues, follow these steps to resolve common problems.
- Check App Version
- Ensure you have the latest DeoVR app version.
- Update via your headset’s app store:
DeoVR Official Site
DeoVR on Meta Quest Store
- Restart Your Device and App
- Fully restart your headset and the app to clear temporary issues.
- Clear App Cache
- Open Settings in your headset.
- Go to Storage and select the app.
- Choose Clear App Cache, then restart the app.
- Adjust Streaming Quality
- Choose a lower resolution for video streaming.
- Log Out and Back In
- Sign out of your account, close the app, then log back in.
- Reinstall the App
- Uninstall, restart your headset, and reinstall the app.
- Check Internet Connection
- Run a speed test (Speedtest.net)—30 Mbps+ recommended.
- Use 5GHz Wi-Fi, restart your router, or try a different network (mobile data, VPN).
- Make sure your Wi-Fi router has a clear line of sight to your headset (with no walls, mirrors, or other obstacles in between) and supports Wi-Fi 6 or newer.
- Free Up Storage
- Ensure at least 10-20% free space in Settings > Storage.
- Disable Power Saver Mode
- In Settings > Power, switch to High Performance Mode if available.
- Ensure H.265 for High-Resolution Videos
- H.264 may cause playback issues—use H.265 (HEVC) when possible