If you experience an error or something doesn’t work as expected, our team may ask you to send your browser console log.
This log helps us understand what’s happening behind the scenes when the issue occurs.

Follow the steps below based on the browser you’re using:

🧭 Google Chrome

1. Open the page where the issue happens.

2. Press F12 or Ctrl + Shift + I (Windows) / Cmd + Option + I (Mac).

3. Click the Console tab.

4. Reproduce the issue (reload or perform the action that causes the error).

5. Right-click anywhere in the console → select “Save as…” or “Copy all messages.”

6. Share the saved file or paste the copied text when replying to support.

🦊 Mozilla Firefox

1. Open the page with the problem.

2. Press Ctrl + Shift + K (Windows) / Cmd + Option + K (Mac).

3. Make sure the Console tab is open.

4. Reproduce the issue.

5. Right-click in the console → Select All → Copy.

6. Paste the copied log or save it to a file and send it to support.

🪟 Microsoft Edge

1. Go to the page where you saw the error.

2. Press F12 or Ctrl + Shift + I to open Developer Tools.

3. Click on the Console tab.

4. Reproduce the issue.

5. Right-click → Save as... or Copy all messages.

6. Send the file or paste the log in your reply.

🍎 Safari (Mac)

1. Open Safari > Preferences > Advanced and enable “Show Develop menu in menu bar.”

2. Open the page with the issue.

3. Press Cmd + Option + C to open the console.

4. Reproduce the issue.

5. Select all logs → Copy or Save.

6. Share the copied text or saved file with our support team.